Privacy Policy

This privacy policy sets out how Trained By Jones uses and protects any information that you give when you use this website.

Trained By Jones is committed to ensuring that your privacy is protected. 
We reserve the right to change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What information do we collect?

We may collect the following information upon joining Trained By Jones:

• Your name
• Your next of kin details
• Your DOB and full medical history
• Your contact information including email address and phone number
• Demographic information such as postcode, preferences and previous experiences
• Other information relevant to customer surveys and/or offers

How we use this information do we collect?

We require this information to understand your needs and provide you with a better service, and for the following reasons:

• To ensure the member gets an appropriate level of service based on their answers. 
• Internal record keeping.
• Improving our products and services.
• From time to time, we may also use your information to contact you for market research purposes. 

App - Team Up

Trained by Jones members will have full use of the exclusive members-only app called Team Up. 

Personal Data

TeamUp acts as a Data Processor for Trained by Jones, who is the Data Controller. Trained by Jones may use TeamUp to collect information such as name, email address, date of birth, or payment details. Contact Trained by Jones to learn about what information they collect and why. hannahjonespt@gmail.com

Usage Data

During normal operations, we collect information about how Users interact with the Service, such as IP address, browser, operating system, referral source, length of visit, and clickstream data. This data contains an identifier that allows us to determine the User who made the request. This data is used to troubleshoot, analyze, optimize, and improve the Service, and is retained indefinitely for compliance and troubleshooting purposes.

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Social Media:

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Trained By Jones will regularly post via Instagram and Facebook to advertise services available. All members will be asked for full consent before any photos or videos of themselves are shared on social media. The purpose of all social media content is to show members positively and encouragingly. If you wish to have a social media post deleted, please contact Trained by Jones directly at hannahjonespt@gmail.com

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

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Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you receive an email we will provide you with an “unsubscribe” link. Click on the link and follow further instructions to remove yourself from future communications.
• Whenever you receive a phone call from us you may request that we do not contact you by phone in future.
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at hannahjonespt@gmail.com

Trained By Jones members should note we reserve the right to contact you with important account information deemed necessary to ensure you receive an effective service. This includes the communication of results and other information deemed by Trained By Jones to be relevant and important in ensuring you receive the best possible service and results. Trained By Jones distinguishes between important account information and communications intended to keep you informed generally about Trained By Jones promotions, discounts, products and services which you will receive unless you inform us you do not want to.

Trained By Jones will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about Trained By Jones services.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable for this service. If you would like a copy of the information held on you please write an email to hannahjonespt@gmail.com

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at hannahjonespt@gmail.com and we will correct it in line with your request.