Terms and conditions

Minimum Commitment

After the 30-day trial, if on a single membership we ask for a 3-month minimum commitment or £100 early exit fee.

After the 30-day trial, if on a joint membership we ask for a 6-month minimum commitment or £100 early exit fee.

Changes to your Single Membership

If on a single membership, you can upgrade or downgrade after your 30-day trial period needs to be submitted to Hannah by the 10th of the month to be effected from the 28th of that given month. This can be done via WhatsApp. 

Changes to your Joint Membership

If on a joint membership, you can upgrade or downgrade after your 30-day trial period. This needs to be submitted to Hannah by the 10th of the month to be effected from the 28th of that given month. This can be done via WhatsApp. 

You can individually up or downgrade however, if one of you wishes to cancel after your minimum commitment period then you will either both have to cancel OR the remaining person move onto a single membership pricing structure. 

As of January 2026, you will only be able to downgrade twice in a calendar year. 

Termination Policy

To cancel your membership after your minimum commitment period please notify us by the 10th to be effective from the 28th. 

Cancellation Policy

You will lose your credit if you cancel a session within 6 hours of the session start time. If you do not show up for a session, you will lose your credit. 

Direct Debit
The direct debit of your package amount will come out on the 28th of each month. Hannah will help you set this up if you wish to continue after your 3-day trial. 

Price Changes

Every January TBJ will review our pricing and only ever increase the prices if needed to ensure you get delivered the same, high-quality personal training sessions. You will be given at least 2 months’ notice. 

Session Usage

Your session credits should be used in the billing cycle, which runs from the 28th of the month to the 27th of the next month. You need to use your session credits in this period. 

Holidays

You can fit your sessions in whenever you wish within the month. We recommend planning if you are going for for more than a week and maybe altering your payment to not be paying for sessions you’re not using. This is down to you to notify Hannah. 

Rolling sessions over

Please note that the number of sessions you choose every month can only be used in that billing cycle. You cannot roll over sessions unless agreed otherwise directly with Hannah under special circumstances.